FAQ

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Paypal, Visa, Mastercard, and American Express.

 

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. help@mortra.com

 

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

 

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at help@mortra.com and we will respond within 24 hours to assist with the process. 

 

Can I cancel my order after I've made a purchase on the website? - You can.

Once you place your order and the payment is accepted and confirmed, it is then in process to be shipped. Because there is a very small window of time, we may not be able to "catch" your order before it is packed and set aside for shipping.

This unfortunately means no changes can be made to an order once it is placed. However, there may be time to cancel your order entirely so you can start fresh.

Please email us at help@mortra.com as soon as possible with the subject "CANCEL" along with your full name and order number, and we will see what we can do!